I was checking out at the grocery store last night and the older man behind the counter asked me how I was three times, obviously distracted. He was not smiling, so I asked him how he was doing.
The floodgates opened.
I hardly understood half of what he said, but I caught a few phrases: "...if he has a problem...", "I'll take a lie detector test..." , "my lawyer!" I think he was upset at an accusation made by a coworker. I tried to be as positive and understanding as I could as I swiped my card and signed my name, but I think he just needed to let off some steam. Maybe I should have asked him to smile, but he might have turned against me.
What happened to good old-fashioned customer service?